Refund Policy

Last updated: September 2026

We offer a 30-day money-back guarantee. If you're not satisfied with a Single Application pack or your Monthly subscription, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your purchase, or reply to your Paddle order receipt email. You can also contact us through the support details published on roleup.be and we'll help you with the request.

Subscriptions

You can cancel your Monthly subscription at any time. Cancellation stops future renewals; you keep your subscriber benefits until the end of the paid billing period. If you cancel and would also like a refund for the current period, request it within 30 days of the charge as described above.

Processing

Approved refunds are issued by Paddle to your original payment method. Depending on your bank, it can take a few business days for the amount to appear on your statement.